Rated 3 out of 5 by 116reviewers.
Rated 2 out of 5 Pool not working during peak season which closed down the entire outside sitting area. No place to socialize. April 7, 2015
Rated 2 out of 5 Pool area broken and closed Unpleasant experience...people were nice but pool and hot tub unavailable. Went to a park a mile away to sit in the sun April 7, 2015
Rated 1 out of 5 Bad experience. Front desk staff told us there were no rooms vacant. Went back to the car and reserved the room online. Staff not very friendly Breakfast minimal with inoperable appliances and not replenished. Pool and hot tub were inaccessible with no work done during the week long stay. Bathroom in lobby never worked. No way to lounge in the pool area and enjoy the nice weather. This hotel did not meet the Quality Inn standard. April 7, 2015
Rated 1 out of 5 by Pump Old and musty smelling rooms the staff was very kind and friendly . But the room are old an run down very musty smelling! I would never stay there again. April 6, 2015
Rated 1 out of 5 Our vacation nightmare. The worst experience we have ever had. The pool, jacuzzi and courtyard were unavailable for use the whole 2 weeks we stayed at the Mesa Quality Inn. The temperatures were in the 80's and 90's. We received no compensation on our room rate. Staff and management with the exception of housekeepers were unprofessional and unhelpful. Our room was supposedly a No Smoking room but smelled of old stale smoke, had burn marks on the counters, the sofa had dirty spots and a large rip in the arm fabric. We were given an option to move but not to the type of room we wanted. After 2 weeks our belongings also smelled of the stale smoke.The hotel did not contract with surrounding hotels for guests to use the pool services. My husband and I went on our own to hotels in the area to ask if we could purchase a day pass to their courtyards, pools. April 6, 2015
Rated 1 out of 5 Claustrophobic, deteriorating and no pool in sunny PHX. Rooms are very small and sparse. If you get one with a "kitchen" you get the appliances and sink, but none of the utensils, pans, plates, soap, towels, paper good, dishes etc. that you would need to prepare, serve or consume food.There is a nice swimming pool, but it's closed and the courtyard around it is chained off. So your neighbors will be seated on the sidewalk by your room door, smoking and drinking.Expect something in your room to not be functional, but the maintenance staff does respond promptly when notified and did fix the problems. Rooms are very small and not well-illuminated. It has deteriorated since 2011. March 29, 2015
Rated 1 out of 5 bummed Room was nice. TV did not work and Internet was iffy. Pool was not available for use. March 29, 2015